Raya Diamond Laser blends advanced technology with expert care to deliver safe, effective treatments that enhance your natural beauty and boost your confidence
Saturday to Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM | Closed on Tuesdays and Fridays
Last Updated: September 19, 2025
At Raya Diamond Laser, your trust is the foundation of our practice. We are deeply committed to protecting the privacy, confidentiality, and security of your personal and health information. This policy clearly explains how we collect, use, and safeguard your information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and professional standards. Our goal is not only to provide exceptional aesthetic services but to create an experience for you that is safe, secure, and built on trust.
We collect information in two primary ways: information you provide to us directly, and information that is automatically collected through our website.
A) Information You Provide Directly:
Booking and Consultation Information: This includes your name, phone number, email address, and the details of the service you are interested in.
Health and Skin-Related Information: For services such as Microneedling, Skin Rejuvenation, or Advanced Facials, we will ask for information about your skin history, allergies, current medications, and relevant medical conditions. Why? This is not just data to us; it is critical information that allows us to ensure your safety and tailor a treatment plan that is customized to your unique needs to deliver the best possible results.
Contact Form Information: When you contact us through our website’s contact form, we collect information such as your name, email, and the content of your message to provide you with a thorough response.
B) Information We Collect Automatically (Technical Data):
Website Usage Data: This includes your IP address, browser type, device information, pages visited, and the time spent on our site. Why? This data helps us improve our website’s performance, enhance its security, and create a better user experience for you.
Cookies: Cookies are small data files stored on your browser. We use cookies to remember your preferences and to understand how visitors interact with our website, allowing us to provide more relevant content. You can manage your cookie settings at any time through your web browser.
We use your information only for the following specific and transparent purposes:
To Provide Services: To schedule and manage your appointments, perform treatments, and conduct post-treatment follow-ups.
To Communicate With You: To send appointment reminders, respond to your inquiries, and provide information that you have requested.
For Personalization and Safety: To ensure that your chosen services are both safe and effective for you.
For Improvement and Development: To analyze aggregate, non-identifiable data to enhance the quality of our services and our website.
For Marketing (Only With Your Consent): If you explicitly agree, we may send you special offers or clinic news via email. You can opt out of these communications at any time.
Your consent is the basis for all our actions. By providing your information to receive a service, you are giving your implied consent for us to collect and use that information for that specific purpose. For marketing communications, we will always obtain your express consent (such as by you checking a box). You have the right to withdraw your consent at any time by contacting us.
We will never sell your personal information. We only share your information in the following very limited and necessary circumstances:
Third-Party Service Providers: We may use third-party software for appointment management or online payment processing. These companies are contractually obligated to protect your information and are only permitted to access the necessary data to perform the services they provide to us.
Legal Requirements: We will disclose information if required by law, a court order, or other legal authorities.
We take the security of your information very seriously. We use a combination of technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, or loss of your information. Our website is encrypted with SSL (Secure Sockets Layer) protocol, and sensitive information is stored in secure environments.
We retain your information only for as long as is necessary to fulfill the purposes outlined in this policy or to comply with our legal and professional obligations.
As our client, you have the following rights regarding your information:
The Right to Access: You can request a copy of the personal information we hold about you.
The Right to Correction: If your information is inaccurate or incomplete, you have the right to ask us to correct it.
The Right to Withdraw Consent: You can withdraw your consent for the use of your information, particularly for marketing purposes.
To exercise any of these rights, please contact us using the information provided below.
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to read their privacy statements before providing any personal information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of this policy will be revised.
If you have any questions or concerns about this Privacy Policy or how we handle your information, please do not hesitate to contact us. We are here to provide clarity and address your concerns.
Address: 2285 McAllister Ave, Port Coquitlam, BC V3C 2A9, Canada
Email: info@rayadiamondlaser.ca
Phone: +1 604-389-9879
Hours of Operation: Saturday to Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM | Closed on Tuesdays and Fridays.